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UX Research blog by Ferpection, with a pinch of liberated company principles

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Discover the Best Usability Testing Checklist for Your Website

To ensure that your website is user-friendly, you need to perform a usability test for your website. And to achieve this, what's better than a usability testing checklist?

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Atomic Research | Decoding a User-centric Method

What is atomic research, what does this innovative UX method bring you, and why should you implement it in your company? Find out everything there is to know in this complete article!

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UX Benchmark: what are the trends for banking websites?

What are the best UX practices for banking websites? Find out the 4 main trends from our sector benchmark

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Which tool to use for your web and mobile prototypes?

Prototyping tools are more and more numerous on the market and it can happen to get lost. Overview of the most used tools

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Managing your team while working remotely

Telecommuting exacerbates a manager's challenges with their team. A look back at Ferpection's experience as a "remote by design" company

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Choosing Your Salary: New Salary Policy at Ferpection

In 2021, our employees chose their salary within our new salary policy and following their self-assessment.

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Become an international player in UX Research: how to build your capabilities and conduct global research?

How can you develop your team's international capacities? We explore this subject in 3 points illustrated by our experiences.

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Ferpection 2020 report as an infographic: beyond covid

Our infographic looking back on 2020 at Ferpection.

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International user research, what you need to know

Do you want to conduct your user research in countries outside your local market? Follow us for a first look at the specifics to take into account.

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Ferpection survey - Flat Design? Skeuomorphism? Which style for designing an interface

Design trends change regularly, but what do users think of them? Following a few definitions, we reveal the results of our survey to provide a clearer idea of ​​the strengths and weaknesses of each design.

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UX in China: how to leverage cultural difference through UX research and user tests

With our test platform now available in Chinese, we support you even better in understanding users in China and Hong Kong.

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8 tips for managers who want to work on relationships within their teleworking teams

Here are 8 tips, the fruit of our mistakes, for managers who want to work on relationships within their teleworking teams.

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6 ideation exercises for your focus groups

6 examples of exercises that you can easily set up to generate insights during your user or focus group workshops.

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How do employees feel about remote working?

How do employees experience the forced teleworking due to lockdown? Discover the main lessons from our qualitative study.

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User experience: what is a high-performance UX?

The key indicators to take into account to assess the performance of your UX.

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UX: how to go from face to face studies to remote studies?

Our advice for going from face-to-face UX studies to remote studies

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All about user research: qualitative and quantitative UX study

UX research is a determining element in the success of your service or product. Discover the different methodologies of qualitative and quantitative studies to provide a quality user experience.

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Design System: 100% consistent user experience

Today, design systems are on the rise. It's on everyone's mind and it is not always easy to know what is really behind it, what it brings and how to implement it in your business.

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Voice Assistants: example of testing and development of an app for L'Oréal

Are voice assistants the next revolution in customer experience? One can certainly imagine so. L'Oréal therefore chose to develop their Glow up application and test it with several influencers. Discover the context, methodology and learnings in the article below.

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Mobile App vs. Mobile Website: how does the user experience differ?

Website or mobile application, how to offer the best experience? We decided to conduct a user study to learn more about the experiences offered by mobile sites and applications.

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Lego Serious Play, play to collaborate and innovate together!

Playing to innovate in business? That's the objective of Serious Play! Here is an overview of this concept which brings together teams and boost creativity.

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Error management: a complete UX design guide to help your users survive through errors

We all make mistakes. So, UX design must deal with them! Yuna Orsini from Poool.tech shares her thoughts on this subject, which is too often overlooked.

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Conducting competitive benchmarks through users or why should you test your competitors' customer experience

Knowing the strengths and identifying mistakes not to repeat, these are two reasons to test the customer experience of your competitors. Check out the others in this article.

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Onboarding: first gut instincts are always right

After working for almost two years at Ferpection as a freelancer, I joined the team at the beginning of April as Customer Success Manager as part of my gap year.

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What does it mean to work 100% remotely at Ferpection?

With a quarter of our team working remotely full time and the others with the option to work remotely when they wish, it's safe to say that remote working is an integral part of our culture.

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How you influence the Ferpection platform

During our exchanges we regularly ask you for your feedback on our product. Here are some examples of how the platform is evolving to be closer to your needs.

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In-store user and omnichannel UX journey testing with Fnac Darty

Measuring user experience is not just for the digital world. Here is the proof with the Fnac Darty's customer testimony.

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How user tests fit into your project management process

There is a strong link between projects and user testing. But how do you get the most out of these two approaches? This article, written by our partner Skriv, tells you all about the subject.

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Customer knowledge - when user tests are no longer enough: do you really know your customers?

Romain Secco, Product Designer at Linxo, testifies to the articulation of user tests, quantitative analyses and qualitative studies

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Find the user research methodology that best suits your project and objectives

The most popular products are based on user research. But when, how, and what to do with this research? Here is a little game that will enlighten you (or not) on the subject!

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How to get figures for your quantitative study or survey?

Qualitative studies have a secret friend, it's the quantitative survey. The latter allows, among other things, to obtain important figures for your decisions.

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Carrying out user testing internally: eight obstacles, eight stages, eight pitfalls

Now more than ever, you need to be able to test your website and mobile applications as if you were in your users’ shoes, easier said than done !

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How to write the scenarios for a remote user test?

Interested in launching a remote user test? In this article, discover the various stages involved in writing user testing protocol and devising usage scenarios that will enable you to both achieve your objectives and build a better experience for your users.

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Is five users really enough for your usability tests?

EXPERT ARTICLE: for 25 years now, we've known that user testing can be carried out satisfactorily with five users. But is this still the right number?


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UX of conversational agents and chatbots: Crédit Agricole's testimonial on the conversational myth

The conversational myth: what do your users think? Or how Crédit Agricole is changing conversational agents by listening to customer expectations.

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Listen to users to avoid a 43% chance of your redesign projects failing

Would your prefer a 43% chance of failure or the certainty of knowing that you're launching an improved version of your website or mobile app? The answer seems obvious doesn't it? And yet…

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Why do 40% of businesses fail to test their website or mobile apps

Interesting in listening to the market's views, we asked 100 decision-makers from the digital sector about their approach to testing. What emerged was a picture of a contradictory situation, with practical obstacles on the one hand and undeniable benefits on the other.

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Have you found your first follower?

In 2016, an entrepreneur said to me: "Forty Ferpection clients in a year, that's great." The nice compliment aside, I'm often asked what we did to make such fast progress. I think this rapid start can be explained by a simple video (and nine lessons put into practice over these last 18 months).

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Why test with users? Ergonomics and beyond

Users are the sole arbiters of the success or failure of a website or mobile app. Through the ratings and reviews they leave on the app stores, they choose whether to encourage or discourage other potential users. And it's the same with a website: 62% of visitors will abandon it if they encounter browsing difficulties.

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Digital transformation: why you're getting it wrong

To avoid finding themselves in a tight spot over the medium to long term, increasing numbers of businesses are now beginning the process of digitally transforming themselves, and standing in the way of this process is a simple, basic question: How can you become more agile in your everyday work and management?

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Agile development? Test using the agile approach!

The process of redesigning your website has begun and you're planning to do it in agile mode. Whether it's being carried out internally or together with your web design agency, everything is ready and in place: the scrum master, the agile sprints, the test and learn approach. Or nearly everything that is. Because, bizarrely, you haven't planned as many tests as you have sprints.

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How do you test the experience of your store terminals?

Steps, methods and tips to test and optimize the user experience on your digital screens, smart windows and connected terminals in store.

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How to distribute and test your mobile application during the development phase?

Is it possible to test a mobile app while it's being developed? Yes! It's now simple and easy to make your app available to a community of testers, no matter whether it's on Android or iOS (or even Windows, which we won't be discussing in this article).

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Build your user testing roadmap along your product roadmap

You undoubtedly have a roadmap for your digital projects. However, have you thought about building a roadmap for your user testing, i.e. a discovery roadmap? 

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How: the different ways of testing a mobile application

When a company decides to develop a mobile app, it does so with three main objectives in mind: Generate downloads / Generate user loyalty / Attract positive comments and reviews on app stores.

In order to achieve these objectives, it is essential to carry out user tests at several stages in the life cycle of an app.

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Successfully putting together wireframes to test your new website or mobile application

When launching a new digital project (whether a website, mobile application or new feature), there are always many uncertainties regarding the best way to proceed. The wireframe stage drastically reduces these uncertainties, thanks to prototypes and test users. In everyday language, we would simply call it a mock-up.

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How can the user experience for banking applications be improved?

At Ferpection, we conducted a study on websites and mobile applications in the banking sector. In this article, we will share with you what we've learned.

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Website redesign: User testing or A/B testing? Client testimonial.

User testing or AB testing when redesigning a website or an application? Tips and best practice from a client who tested early to learn early.

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Our pay scale now public in full transparency

In line with the principles of a liberated company, Ferpection shares the company pay scale with everyone. Ready to join us? 

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Peter Thiel's From Zero to One book review

Starting a global user experience platform like Ferpection is quite like exploring uncharted territories and that is why we were quite excited at the idea of reading "zero to one" by Peter Thiel.

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The Return on Investment of User Tests

User tests, do they give a good return? Our infographics provide insight on this topic.

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User testing of mobile apps: the 10 commandments

Are you about to test a mobile app? Ferpection guides you through the process with 10 bits of advice that will help you get the best out of your test.

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User Testing: What, When and How?

This time you are determined to actually run a user test. But how do you go about it? This article explores the basics of testing: what, when and how.

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How many users should you interview?

User tests help you make decisions by reducing the uncertainty around your site or mobile application. You need to conduct research among a sufficient number of users, but how many exactly?

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Why your mobile application does not reach 5 stars in the app stores

Customer ratings in the AppStore and Google Play are a key factor when someone decides to download your application. Ratings are necessary to the success of your app as they give a hint about the user experience and the service provided.

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Our community tested Inbox, the new app from Google

We recently asked our community to test the new app aiming at replacing Gmail: Inbox.Discover what we learnt from it. 

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The challenges of seducing users in a mobile first world

During the "Hubday Future of mobility” we presented the results of our research on seducing users in a mobile first world. 

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4 months of testing and optimisation

Only 4 months long, 201(4) wasa very short year. A lot happened during this time: we gathered a community of 1,832 awesome testers, collected 6,590 relevantfeedback while testing 30 different sites and mobile applications.

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Ferpection Manifesto for user value

We founded Ferpection to fight for the quality and value of the experiences of users on the Internet and mobile. 

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